CNO
Chief Negotiation Officer

Internal Organizational Negotiation Specialist Training graduates of the flagship Negotiation Specialist Program (NSP) for CNO positions in organizations, according to the Tsur Method

15 weekly sessions,  5 academic hours each

We conduct negotiations, all of us, all day, and sometimes even at night, with employees, partners, colleagues, family members, even with ourselves.

Negotiation may be seen as an attempt to convince or to persuade by applying, consciously or unconsciously, different methodologies in different situations. We rely, for the most part, on past experience, intuition and, as some say, natural talent.

Even in organizations where negotiation processes can be long and complex, the negotiators are often chosen for the job on the basis of the negotiating talent they seem to have, their reputations, their status, and not on the basis of formal training and having mastered the methods.

More and more companies and organizations worldwide have been coming to realize that internal professional negotiators are crucial for their business management, both external and internal. These professionals are in charge of efficiency in decision-making within negotiation processes and of providing support for the management of delicate and challenging internal organizational situations day to day. They get up in the morning and see the world in terms of negotiatory thinking. In doing so, they aim for the principal goal which is to protect the organization’s assets and save its resources.

The Aim of the program

Its aim is to train NSP graduates as internal negotiation specialists for organizations for assisting negotiation processes for the organization day to day.

After CNO certification, they will become part of the Shakla Business community.

Who is qualified for this program?

  • Graduates of the Shakla & Tariya flagship program, the Negotiation Specialist Program (NSP), who have been certified by Shakla & Tariya as negotiation specialists
  • Senior executives in private or pubic organizations
  • Course admission is not automatic and requires a personal review for qualification..

What are the important personal qualities of a CNO?

  • A positive attitude
  • Curiosity and love for people
  • Diverse experience personally and professionally
  • The ability to assess a situation and understand its limitations
  • Curiosity, learning aptitude and creativity
  • Outstanding verbal and communication skills
  • Self-criticism and self-monitoring abilities

What are the main contents of the program?

  • Refreshing the content of Shakla & Tariya skills and methods
  • Focusing on the skills and questionnaires for preparing for a negotiation
  • Methodologies for interpersonal relationship management by understanding and bridging cultural divides
  • Methodologies for the formation and management of negotiation teams
  • Comprehension in the fields of public relations, public opinion, internal organizational communication, which affect the negotiation process
  • Tools for accessing and leveraging internal resources of the organization – spokespersons, legal and economic advisors
  • The significance of risk management and damage assessment in a negotiation with regard to executive officers, operations, finances, regulations, image, safety, environmental protection and so on.

Who teaches the program?

Since we believe that “if you can do it, you can teach it, “the course is given by Atty. Michael Tsur, the founder of Shakla & Tariya and developer of the Tsur Method, who has more than thirty years of experience in negotiation, crisis management and mediation. He has been teaching the field of negotiation at the Hebrew University, presenting internationally in exclusive academic programs, and has been advising, supporting and preparing entrepreneurs, senior executives and professional teams, in companies and organizations, in Israel, the USA, India, Italy, Switzerland, Australia, Georgia and elsewhere.

In 1996, Michael founded and directed the first center in Israel for mediation and conflict resolution and was one of the designers of the field in Israel.

What is the scope of the program?

The course is 15 weekly sessions, 5 academic hours each. The program is structured as an incremental process with each session preparing you for the next one and all of them together creating a holistic response.

How will it take place?

  • Frontal presentations
  • Group sessions and individual practice
  • Assignments to complete between sessions which will be presented to the other course participants later on in the program
  • Part of the program will be filmed for learning purposes.

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